Out of the office, but never out of the loop

Out of the office, but never out of the loop

Photo by Luke Ellis-Craven on Unsplash

Originally published 8 February 1993

Lat­er this week, thou­sands of sci­en­tists from around the world will gath­er in Boston for the [1993] annu­al meet­ing of the Amer­i­can Asso­ci­a­tion for the Advance­ment of Sci­ence. They will lug to the meet­ing lap­top com­put­ers, modems, fax machines, cel­lu­lar tele­phones, beep­ers. Cir­cuits in and out of Boston will be humming.

Sci­en­tists like to keep in touch.

In a sense, there’s no need to have the meet­ing at all. The inter­na­tion­al sci­en­tif­ic com­mu­ni­ty is online, 24 hours a day. It’s the rare sci­en­tist who does not have access through a com­put­er to the inter­na­tion­al elec­tron­ic data exchange net­work — Inter­net. Reach­ing out and touch­ing some­one is as easy as tap­ping a key.

Keep­ing in touch is hip, it’s hype. Nobody wants to be out of the loop when out of the office. Taxi cabs in New York will soon be equipped with tele­phones in the back seat for cus­tomers who can­not move five blocks across town with­out mak­ing a call. Com­mer­cial air­lines and Amtrak trains offer pay phones for pas­sen­gers; some planes have a phone in each row of seats. Every air­port has pub­lic fax machines.

Award your­self 10 sta­tus points if you have used a lap­top on an air­plane. Award your­self 20 sta­tus points if you have tak­en notes on your lap­top while talk­ing on the phone at 30,000 feet.

Noth­ing is allowed to fall through the cracks. Tak­ing a bath? Work­ing in the gar­den? Take the portable hand­set with you. Going to the cor­ner store for a quart of milk? The answer­ing machine will record any mes­sages. Fax mem­o­ry, call-wait­ing: Not even being in touch inter­feres with keep­ing in touch.

Keep­ing in touch is hot, it’s cool, it’s cut­ting-edge. Ten mil­lion cel­lu­lar phones are now on the mar­ket. Cel­lu­lar phones have tak­en off faster than any elec­tron­ic con­sumer prod­uct in his­to­ry, includ­ing col­or TVs and VCRs.

You can take a cel­lu­lar phone jog­ging, bik­ing, or swim­ming at the beach. I was passed on the free­way the oth­er day by a guy mak­ing a call at 75 miles per hour. Small­er, more portable cel­lu­lar phones are on the way — the size of Dick Tra­cy’s two-way wrist radio. Award your­self demigod sta­tus if you are the first on the ski slope to use a phone on a down­hill run.

Keep­ing in touch is wicked, it’s word, it’s where it’s at. It can only be a mat­ter of months before we have lap­top com­put­ers with built-in cel­lu­lar tele­phones con­nect­ed to built-in modems. My lap­top already has fax-send. The com­put­er-fax-cel­lu­lar phone will be the hottest con­sumer prod­uct of the Nineties. Let your fin­gers do the walk­ing. Let your fin­gers do the talk­ing. Let your fin­gers keep you in touch.

Pres­i­dent Clin­ton and Vice Pres­i­dent Gore are keen on build­ing the elec­tron­ic equiv­a­lent of the inter­state high­way sys­tem, a vast, high-speed, fiber-optic com­mu­ni­ca­tion net­work that will hur­ry infor­ma­tion — words, images, music, med­ical or finan­cial data — to the remotest cor­ners of the nation. The net­work will have the capac­i­ty to trans­fer 3 bil­lion bits of infor­ma­tion per sec­ond — rough­ly the equiv­a­lent of 300 copies of the Bible. Are you ready for 3 bil­lion bits of e‑mail per second?

Each of us will sit at the appar­ent heart of this sys­tem, like a spi­der at the cen­ter of a silky sen­si­tive net of communication.

Or, if your tastes are dif­fer­ent, like a fly caught in a tan­gled web.

I just got back from a two-week work­ing vaca­tion on an out-of-the-way island in the Bahamas. No tele­phone in our accom­mo­da­tions, nor in any oth­er hotel room as far as I could see. Only two pub­lic phones on the island, and one of them was bro­ken. No phone jack for the modem of my com­put­er. After a few days it became clear: I had tak­en myself to one of the few places on earth where I could­n’t keep in touch.

After a painful peri­od of elec­tron­ic with­draw­al, I began to remem­ber what it’s like to be out of touch. I went for long walks. I had long talks. I watched sun­ris­es and sun­sets and spec­tac­u­lar­ly star­ry skies. I pad­dled in blue pools with tech­ni­col­or fish. I drank beer under shel­ter­ing palms. I did those things folks used to do on vaca­tion before the age of FedEx, fax, and cel­lu­lar phones.

But it could­n’t last. Like every­one else who makes a liv­ing as a sailor on the sea of infor­ma­tion, I’m back in the loop, zap­ping my stuff along the wires and being zapped in return, hard­wired to every­one else, hap­py as a spi­der in silk, help­less as a tan­gled fly.

And now the sci­en­tists are com­ing to town, the gurus of instant com­mu­ni­ca­tion, the arbiters of elec­tron­ic fash­ion. Thou­sands of them. You’ll know them when you see them — dis­em­bark­ing at Logan, rid­ing on the T, walk­ing down Boyl­ston Street — brief­cas­es bulging with modems and com­put­ers, beep­ers beep­ing at their hips, nev­er far from a fax machine, pio­neers of a glob­al vil­lage bound togeth­er by an inces­sant fren­zy of keep­ing in touch.


Oh, if you only knew what was com­ing. ‑Ed.

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